Associate Customer Success Operations Manager (Japanese Speaker)

About the Role

This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Japanese (written and spoken) along with a foundational understanding of publisher-side programmatic advertising.   Success in this role depends on the ability to communicate clearly with Japanese-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.

What You'll Do

• Provide day-to-day operational and technical support for publisher clients across Japan.
• Clearly explain technical concepts to non-technical stakeholders in Japanese and English. 
• Support publisher onboarding and implementation using defined processes and best practices.
• Analyze reports to identify performance trends and basic anomalies. 
• Help translate data into clear, actionable insights for clients and internal teams.
• Apply structured thinking to troubleshoot issues and propose next steps. 
• Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.
• Proactive and self-motivated, thriving in a small team environment.
• You have a strong work ethic and ownership mindset you see issues through to resolution.
• Analytical, logical, and structured in problem-solving approach.
• Detail-oriented without losing sight of the bigger picture.
• Customer-focused, with a bias toward action and continuous improvement. 
• Fluent in Japanese and English, both written and spoken. 

We'd Love for You to Have

• 1 -2  years of experience in Fluent in Japanese (written and spoken) — JLPT N2 preferred (N3 considered).
• Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams.
• Basic understanding of digital advertising or publisher monetization concepts.
• Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).
• Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.
• Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.
• Exposure to BI tools or analytics platforms is a plus.
• Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.
• Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.

Qualification:

• Should have a Bachelor’s degree in engineering (CS / IT) or equivalent degree from a well-known institute/university.

Additional Information:

Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. 

Benefits: Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more!

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.