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Singapore, SG

Customer Success Manager, AdTech

Department: Strategic Accounts Development

About the Role
Customer Success Managers are the primary owners of PubMatic’s global Publisher base. You’ll have a focus on OTT/CTV/video, developing strategic partnerships with our premium OTT/CTV/Video Publishers/Partners to grow their digital advertising business, focusing on the programmatic revenue opportunity.

Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs are seen as programmatic OTT/CTV/Video specialists and advisors.

What You’ll Do

  • Own a portfolio of top-tier OTT/CTV/Video publishers — drive growth, manage risk, and build strategic plans for long-term success.
  • Champion a programmatic-first strategy by using your data skills and industry insight to shape smart advertising solutions.
  • Hit your goals (and then some) while delivering exceptional support and value to PubMatic’s publisher partners.
  • Deepen your tech know-how in the OTT/CTV/video space — from ad serving to live streaming setups.
  • Be a mentor and team player, sharing your knowledge to help colleagues and clients grow.
  • Collaborate cross-functionally with engineers, product teams, and specialists to craft business plans with clear goals and measurable impact.

We’d Love for You to Have

  • 3+ years in a Customer Success, Account Management, or Sales role — ideally in ad tech, media, or publishing.
  • An understanding of programmatic advertising and industry trends — you don’t need to be an expert!
  • Background in media agencies or programmatic sales.
  • Bonus if you’ve worked with RTB, PMP, header bidding, OTT/CTV, or different ad formats — but not a must.
  • Comfortable with tools like Excel and confident presenting ideas to clients.
  • Thrive in fast-moving environments and bring a flexible, can-do attitude.
  • Experience growing client relationships and working with decision-makers.
  • Fluent in Chinese or a Southeast Asian language.

Additional Information:

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

About PubMatic
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

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